FAQs
Ordering & Shipping
How long does delivery take?
UK orders typically arrive within 3–5 working days. International orders may take 7–14 working days.
Do you offer free shipping?
Yes! We offer free UK shipping on orders over £50.
Can I track my order?
Yes, you'll receive a tracking link via email once your order has been dispatched.
Returns & Exchanges
What is your returns policy?
We accept returns within 14 days of delivery. Items must be unused and in original packaging.
How do I start a return?
Contact us via our Contact Us page and we'll guide you through the process.
Products
Are your fragrance oils natural?
Our oils are carefully sourced and fortified with intention. Full ingredient details are listed on each product page.
Are your skincare products suitable for sensitive skin?
We recommend checking the ingredients list on each product. If in doubt, do a patch test first.
Payments & Security
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and Shop Pay.
Is my payment information secure?
Yes, all transactions are encrypted and processed securely.
Frequently Asked Questions
How long does delivery take?
UK orders typically arrive within 3-5 working days. International orders may take 7-14 working days.
Do you offer free shipping?
Yes! We offer free UK shipping on orders over £50.
Can I track my order?
Yes, you'll receive a tracking link via email once your order has been dispatched.
What is your returns policy?
We accept returns within 14 days of delivery. Items must be unused and in original packaging.
